NorthShore Care Supply is a leading e-commerce supplier of high-absorbency adult diapers and incontinence supplies based in Green Oaks, Illinois. With growth of over 30% per year since 2017, Northshore needed to quickly scale operations to meet demand.

To accomplish this, omnidirectional autonomous mobile robots from RBR50 company Waypoint Robotics were deployed to enable workers to rapidly boost output. Vector has two options for payload capacity – 300 lbs and 600 lbs – and an EnZone wireless charging system that enables it to charge itself. Vector also features dual safety rated LiDAR sensors and a 3-stage safety system

The Vector AMR, equipped with Kingpin top modules, pick up high-capacity custom carts for workers to use in the picking process. This speeds up order fulfillment and saves workers from having to handle extremely heavy carts and walk long distances to pick orders from throughout the warehouse.

To optimize picking workflows, The Numina Group’s Advanced Real-Time Distribution & voice picking system directs the Waypoint AMRs and people throughout Northshore’s new 173,000-square-foot distribution center. With Kingpin, Vector can automatically load and unload payloads, as well as connect to a variety of carts throughout the facility. This provides Northshore the flexibility and agility required to quickly adapt to shifting demand.

Workers tripled their order picking when they moved from manual push carts to picking with the Waypoint and Numina automated system. Overall, NorthShore doubled outbound boxes per labor hour with a 99.9% accuracy rate. And with NorthShore workers still playing a vital role in optimizing the picking, packing and automation processes, NorthShore anticipates an additional 25–50% improvement in operational efficiency.

Watch the video at the top of this page to learn more about how Waypoint’s Vector AMRs helped Northshore Care Supply scale its operation.